Frequently Asked Questions...
Where are you based?
Beloved & Borrowed is based just on the outskirts of Hull, just 20 minutes from the M62.
Does Beloved & Borrowed need any stock?
B&B is always on the lookout for beautiful pre loved dresses, however it's not always possible to purchase every one of them. Please keep an eye on our social media pages; for when I am looking for more dresses B&B will be popping a post out!
I’ve seen a dress I really like, how do I rent it from you?
The best way to rent a dress from Beloved & Borrowed is to contact Ashleigh directly either on the phone number provided, email, social media or fill in the contact form and from there Ashleigh will contact you to discuss all options.
How long can I rent the dress for?
The original rental period is 3 days and can rent up to 7 days
Can I rent for longer?
As long as it’s not booked out after your rental this is a possibility. Contact Beloved & Borrowed and they will be able to see if it is possible.
Can I rent outside of England?
Unfortunately not at the moment as Beloved & Borrowed is only a small business but hopefully it can be a service we can provide in the future.
Do I need to pay a deposit and if so how much is it?
Yes a deposit will be needed. All deposits will be returned in full as long as the dress is returned in the condition it left Beloved & Borrowed. All the prices are listed on the website.
How much does it cost to rent?
All prices are on the website along with deposit amount. Payment details will be given upon request or confirmation of rental.
Can I try the dress on?
We would advise to try on the dresses before you rent however this can only be done at Beloved & Borrowed base (address to be given upon request) no dresses will be posted to try on. There is no fee to try on any of the dresses.
How do I know what the sizes are?
All dresses will have the measurements for Bust, Waist, Hips and Length so you can gage on whether the dresses will fit or not before you try them on. If you are unable to try the dresses on, we can give other measurements i.e arm length etc before you reserve. No alterations will be made to any of the dresses.
Do I need to clean the dress?
No, Beloved & Borrowed will ask you NOT to clean the dress
How do I receive/return the dress?
We would prefer the dress to be collected and returned in person so that any issues can be addressed and returns of deposits. However we understand that this may not be possible. If so, Ashleigh will discuss postage with the renter.
What are the terms for cancellations and late returns?
Orders can be cancelled up to one week before the agreed rental date with a full refund of the deposit/payment. If the cancellation is within one week of the rental date, the full charge will be payable.
If the dress is returned late it is at the discretion of Beloved & Borrowed as to whether a late charge is applied. If so this will be £5 per day until the dress has arrived back with us.
I have another question …
If you have any other questions please feel free to contact Ashleigh directly and she will get back to you as soon as possible.